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Returns & Refunds

7 Day Trial

If after 7 days (No obligation) Trialing you are not happy with your purchase for any reason and you have retained the packaging and its like new. Please return for a no quibble refund of the original product cost less the shipping cost if not detailed £2.00 will cover the shipping.

Please note as its usually a personal item being worn please take care of the item during this trial period . We must be able to resell this on return and will be quality checked on arrival to enable a refund.

 

All goods are quality control checked before packaging, If in the rare event that you receive a faulty band then please contact us to arrange a replacement. We give you a 30 Day Money Back Guarantee if you are not happy for any reason with your band. Just return it to to us for a full refund. (less original posting costs we incurred) You also have a 3 month manufacturers warranty on the band itself. If during this time the band develops a fault - for example if it snaps or if the hologram comes away from the band - then we will replace it free of charge. Your band should last much longer than this but in the rare event that this happens then contact us for a replacement.

Exclusions * wear and tear /Misuse/Accident or neglect/Contact with extremes ie heat/altered or modified product, or acts not the result of any failure of Genius bracelets

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